Ruby Fortune Review

Overview

1. Ruby Fortune Review
2. Ruby Fortune Slots
3. Ruby Fortune Canada

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Ruby Fortune has been on the market for 15 years now. For this time, the casino has come a long way in expanding the functionality (now not only Europeans can easily use the service, but also residents of Russia, the CIS, America, and Far Eastern countries). However, the casino's reputation has been a bit damaged.

Details

Ruby Fortune Full Review

Contents

• 1. Casino platform
• 2. Bonus policy
• 3. Replenishment and withdrawal of funds
• 4. License and regulator of the casino

Ruby Fortune has been on the market for 15 years now. For this time, the casino has come a long way in expanding the functionality (now not only Europeans can easily use the service, but also residents of Russia, the CIS, America, and Far Eastern countries). However, the casino's reputation has been a bit damaged.

What attitude should we have towards this project? Is Ruby Fortune a scam or a casino that simply requires improvement, modernization or change in its policy towards users? We will carefully examine all the strengths and weaknesses of the casino and draw our own conclusions about its integrity.

Casino platform

Ruby Fortune is a joint project of Bayton Ltd and Baytree Ltd, which form part of CityViews Group. The platform was launched in 2003 and, thanks to good marketing support, rapidly spread throughout Europe and then around the world.

The main feature of Ruby Fortune is maximally elaborated graphics: many slots and card products are presented in HD-format, which undoubtedly allows you to fully immerse yourself into the game.

The platform is cross-browser, multilingual and is available for all types of devices: computers, mobile, tablets. There are also downloadable offline versions (also suitable for smartphones and PCs).

The language package is very big, which creates convenience for players of almost any state.

Note: before authorization, only 13 languages are available for translation, while during registration you can choose from over 20 options.

The website security is ensured by the anti-virus system, and all payments (as in the majority of casinos) are made via a SSL certificate. In addition, CityViews Group cooperates with human rights organizations defending the interests of players.

Online version of the casino

The official website of Ruby Fortune looks stylish and eye-catching: it has the corresponding identity designed in ruby and gray colors.

The game collection includes 450+ items from a small circle of developers. There are such entertainments as traditional slots, live products, and card games (Blackjack, Poker, Baccarat), Keno, Bingo, as well as sporting events. Gambling addiction symptoms.

There is a traditional breakdown by sections: For You (favorites), Jackpots, Slots, Video Poker, Roulette, Blackjack, All Games, Vegas (this section is not very clear to us, because its content is identical to the Slots section).

There are also so-called 'cold' and 'hot' games: this is a popularity filter. You can add any entertainment you like to favorites. In addition, if you tried at least one slot, you will immediately see recommendations of the casino (you can turn them off if you wish).

You can play Ruby Fortune in two formats: free of charge, in demo mode (it becomes available after registration) and for money (you need to deposit at least 20 euros to your account).

In general, the functionality is convenient, but there are some shortcomings related to the display of information after authorization. In particular, it is almost impossible to see legal information and license data, since the footer simply disappears once you log in to the account. And it is more likely the matter of layout.

Mobile version

Ruby Fortune has a very convenient and popular mobile application. It is adapted to Android and iOS OS and can be downloaded from official stores: Google Play and iTunes.

However, its requirements are quite high: you must have at least a tenth version of the Apple device or at least Android 8.0.

Apart from that, everything is quite convenient: you can log in using your login and password, the game collection and bonuses are no different from the browser version, the same language pack and a set of payment services are connected.

Downloadable version

Unlike the majority of analog services, the operator has developed an offline PC version. It can be downloaded in the corresponding section of the official website.

The software occupies quite a lot of space, which may indicate the presence of well-thought-out graphics. Other benefits comprise:

• Data security (you enter them not in an open network, which is no absolutely secure despite the protection of special certificates).
• A chance to play offline (regardless of the Internet speed)
• Stable access, regardless of the provider's blocking by such authorities as Roskomnadzor.

However, the PC-agent becomes less popular due to the need to be attached to a specific device (and to the location) and is replaced by mobile formats.

Live casino

Here, Ruby Fortune does not offer much (again – traditionally): 12 events from Evolution Gaming. The collection includes Roulette, Poker, Blackjack, Baccarat, and Football.

No demo mode is available: you need to make a deposit to play.

The majority of croupiers are women, so it is clear that a priority is placed on men. The employees are qualified and quickly solve any issues that may arise.

Periodically, there are some loading problems, which makes users unhappy (we will tell about this in the section 'Complaints against the casino' of our review). Apart from this, the service is quite convenient: all the necessary functionality (settings for lighting, design, graphics quality, and sound options) and various betting limits are available; you can pose a question to a croupier or chat with other players in an online chat.

There are no separate tables for VIP players.

Presented game developers

Most of the slots at Ruby Fortune Casino are developed by Microgaming Studio. All the live games, as mentioned above, are developed by Evolution Gaming. These are large software developers whose names are known even to people who are not familiar with the iGambling environment.

The operator also collaborates with Red Tiger, Stormcraft Studios, JFTW, Switch Studios, Triple Edge and other companies.

However, the choice at the casino is not large enough to compete with such giants as, for example, Betsafe, 888Casino or Mr Green.

The group of companies needs to expand its product line if it wants to maintain its position in the market. So far, many products offered by the casino are hopelessly old-fashioned.

Personal account

Registration with Ruby Fortune Casino comprises 3 stages:

• Select a login/password and specify an existing e-mail address where a confirmation email will be sent.
• Specify your contact information (full name, address with a postal code, contact telephone number, gender).
• Select the currency, language (attached to the account, then they can be changed only with the help of the administration of the resource) and confirm that you have reached the age of majority.

Upon successful completion of these steps, you will get access to your personal account. It contains a minimum of information. In fact, this is just a replenishment/withdrawal service that allows you to upload documents for verification and shows general statistics. In addition, when you are in the account, you do not see most of the legal information.

In return, you have access to the bonus offers calendar, the Wheel of Fortune and the list of messages. However, all of this does not compensate for the limitations related to the familiarization with the content.

Bonus policy

The casino offers a pretty good bonus program. Of course, Ruby Fortune does not have promotional codes, free spins, lotteries or other promos that do not depend on the player's activity, but there is a large selection of tournaments and a good start package.

Let's consider each type of special offers separately.

Non deposit bonus

Ruby Fortune also does not offer non deposit bonuses. This is due to the attempts of fraud by the online casino users that have become more frequent in the past five years. Clients did not wager their bets and did not make a deposit, but tried to withdraw bonus funds, which was actually a fraud.

Other casinos have faced similar situations. All of this has led to the fact that currently there are few operators that are willing to provide non deposit bonus offers.

Deposit bonus

On the other hand, a start package offered by Ruby Fortune is very good. These are bonuses for the first 3 deposits:

• First deposit bonus: 100% (up to €250).
• Second deposit bonus: 100% (up to €250).
• Third deposit bonus: 100% (up to €250).

The only unpleasant thing is a severe wager as you need to wager the bets in 50-fold equivalent. And the players are very dissatisfied with this (you can read their comments in the 'Complaints against the casino' section of this review).

Regular bonuses

They comprise the Ruby Fortune Wheel of Fortune (Bonus Wheel). A player gets one free spin every day and can win valuable prizes: doubling bonus points (we will talk about them just below), 0% commission fee for 1 withdrawal, free spins, etc.

Tournaments

Ruby Fortune Review

The casino regularly hosts progressive jackpot tournaments. The record for 2019 is €16,856,000.

Anyone who has made a deposit of 20 euros can participate. If you want to be included in the tournament bracket, you must bet on a specific slot (depending on the promo). The number of winnings determines the position in the ranking.

The first 30 players receive valuable prizes, and the leader gets the prize fund, which is accumulated from the players' bets.

Club of players/loyalty program

By betting, the user also accumulates Club Points or CP (1CP = €10 bet), and thus reaches a certain level in the bonus program:

• Blue – 0-2,4 BP.
• Silver – 2,5-4,9 BP.
• Gold – 5-9,8 BP.
• Platinum – 10-199,9 BP.
• Diamond – 200-499,9 BP.
• Prive – from 500 BP.

Each level opens its possibilities: monthly bonuses, access to VIP-events, 24/7 personal manager, support service communication line, participation in VIP-conferences and meetings, etc.

Club points can later be exchanged for game currency at the rate of 1000 CP = €10.

Replenishment and withdrawal of funds

Ruby Fortune Casino provides a large number of services to replenish your account:

• Bank cards – VISA, MasterCard, Maestro.
• Online wallets – QIWI, WebMoney, etc.
• Payment systems – EcoPayz, Skrill, Neteller, Trustly, Zimpler, Entercash, etc.
• Electronic cards – PaySafeCard.
• SMS-payments – for example, SMS Voucher.

The list depends on the country of residence and the selected currency.

The minimum deposit is 20 euros (and the corresponding amount in another currency unit). The funds arrive instantly and, like at all the casinos, a commission fee can be charged for using the services of third parties.

When withdrawing funds, you will also have to pay a commission fee (unless, of course, you have won a bonus in the Wheel of Fortune, zeroing it) – its amount is determined by the amount of winnings and the withdrawal method (it should be noted that the withdrawal and replenishment lists of services are similar).

The casino supports 14 types of currency: American/Canadian/New Zealand dollar, euro, British pound sterling, Swedish/Norwegian krone, Russian ruble, Polish zloty, Indian rupee, Brazilian real, Mexican/Argentine peso and Swiss franc.

Complaints about withdrawal

Comments about Ruby Fortune Casino contain a large number of complaints caused by the long period of processing withdrawal requests. Some users had to wait for approval of the administration for almost 3 months.

However, the players note the integrity of the operator in terms of payments. For what it's worth, we have not found any information about unjustified refusals to transfer the winnings on the Internet (either among Russian-speaking forums or on foreign websites).

License and regulator of the casino

The casino is registered in two jurisdictions:

• Malta Gaming Authority – Bayton Ltd has received the license no.
• Kahnawake Gaming Commission, Canada – Baytree Ltd has registered the casino with the license no. 00812

Malta is known for its attitude towards the compliance with law and is therefore popular in the gaming industry. By contrast, Kahnawake, is not very popular with casino owners, despite the fact that it is one of the first regulators. However, the presence of licenses of these authorities shows the integrity of casino owners.

Complaints against the casino

The casino bonus policy is criticized in the comments about Ruby Fortune. Players do not like the strict wager conditions (while the maximum single bet on slots with the use of bonus funds does not exceed 5 euros, it is quite difficult to wager even the minimum deposit, bringing the score up to 1,000 euros).

Where to complain against the casino

The User Agreement (Terms & Conditions) of the casino outlines the procedure for filing complaints against the establishment.

First of all, a client who is dissatisfied with the work of the service or its employees should contact the client support service by e-mail or in the online chat. The first method is preferable, as the user can save the correspondence history.

Your complaint, according to the rules established by the regulators, must be reviewed within 3 weeks. If the decision does not satisfy you or the deadlines are not respected, you have the right to contact the casino's licensors: Kahnawake or Malta Gaming Commission (the websites of both organizations have sections with application forms). Their decisions will be final.

Note: before writing an application, carefully review the User Agreement of Ruby Fortune (it may contain paragraphs that make your claims groundless).

Casino support service

You can contact the Ruby Fortune support service directly by email at support@rubyfortunecasino.com or by calling one of the following telephone numbers:

• 1-800-76-9359 (Australia)
• 1-800-768-1965 (Canada)
• +44-800-328-7749 (other countries, for a fee)

In addition, an online chat is available round the clock for operative communication. And all the principal points are described in the detailed FAQ section.

Clients of the casino note the friendliness of technical support representatives, their desire to solve the problem, without resorting to official regulation.

User Agreement

Terms and Conditions is the User Agreement that states all the key points of legal relations between the administration of the casino and its clients. That is why you should read this document if you are interested in your winnings, and not just in emotions from the gaming experience.

In this review, we will consider a few paragraphs that we believe are important.

Inactive account

The standard condition of all the casinos regulated by the MGA lies in that any game account that is not active ('active' means logging in to the account, making deposits, bets, sending winning requests, etc.) is considered inactive.

The casino administration imposes a monthly maintenance fee of €5 on such accounts. The fee is charged until the balance is reduced to zero or upon expiration of 30 months since the last activity. In the latter case, the provider, at its discretion, transfers the balance according to the player's account or regulator.

Withdrawal

In case of detection (or suspicion) of fraud committed by the player, the operator has the right to block the account and withdraw the funds available on it.

However, such penalties are canceled when the account holder provides one of the following documents:

• Most recent bank statement, which was specified when making a deposit.
• A copy of the identity document issued by the Government (passport, driver's license, etc.).
• A copy of the utility bill no older than 3 months, clearly reflecting your registered address and full name.

Betting limitations

The administration of Ruby Fortune has the right to limit the amount of any player's bet without giving any reason. In this case, the surplus amount credited to the game will be returned to the profile owner.

Note: a bet is deemed to have been received not when it is debited from your player account, but when the casino shows confirmation in the game lobby. Your confirmation (including screenshots and comments) has no force.

System failures

In case of game failures, all the bets will also be void. Moreover, the administration declares that it is not responsible for any of your losses incurred in this case, but will try to restore the game balance, disrupted as a result of such errors.

Identity verification

In addition to the basic list of supporting documents described above (identity document, bank card statement and copies of utility bills), the operator can verify your credit quality by sending a request to the appropriate authorities.

Any information found in the process can be transferred to law enforcement officers if fraud is detected.

Any withdrawals are made only to the name specified when registering, and using the same method that was used to make a deposit.

Note: the mandatory verification of the user's identity is carried out upon withdrawal of 2,330 euros or more (this is the condition of the regulator).

Data updates and winnings

You can change your payment information only by contacting the client support service.

And when you send a withdrawal request for an amount that exceeds the player's limit by 5 times or more, the maximum withdrawal amount will be 4,000 euros per transaction. Exception: winnings in progressive jackpot tournaments.

Ruby Fortune: scam, prank or fair casino?

Ruby Fortune Casino has shown its best side in almost everything: wide functionality, responsible attitude towards players, loyal User Agreement (all of its strict requirements were introduced not by the operator, but by the supervisory authorities), high-quality graphics and the presence of many formats.

But the bonus program is upsetting, as it requires a lot of courage and perseverance from the player. In addition, technical flaws mar the impression.

However, we can confidently say: Ruby Fortune is not a scam. We believe that the casino operator only needs to take into account modern demands, and the service will rise significantly in the eyes of users.

Conclusion

Ruby Fortune lives up to its name and may be considered a decent casino. All that is left to do is to correct a number of shortcomings.

Is it worth playing and is it possible to win at Fortune Casino? Everyone has to make their own decision. We can only recommend paying more attention to the rules and documentation in order not to risk your winnings.

Every seasoned online gambler must have heard or come across Ruby Fortune Casino. It is a popular online casino established in 2003. It is owned by The Palace Group; the same group that manages world-class casinos such as Mummy's Gold and Spin Palace. Like its sister casinos, Ruby Fortune is licensed by Malta Gaming Authority.

Ruby Fortune Casino offers a wide range of games with immersive gameplay and high-quality graphics. It is powered by Microgaming, the leading software provider in the online casino business. Ruby Fortune Casino is home to a large selection of games with different bonus offers.

Interested in playing at this casino? Do not make your decision based on these few positive points. Read this Ruby Fortune Casino review to get a detailed report and know if the casino is worth your time and money.

Is Ruby Fortune Casino Legit ?

Yes, Ruby Fortune Casino is Legit. Ruby Fortune Casino has many years of experience under its belt. It has secured a spot as one of the pioneers in the online casino industry.

Regardless, people are not fully convinced that Ruby Fortune Casino is legit.

This scepticism is not unfounded as longevity is not the only yardstick by which casino legitimacy is measured. This is what this Ruby Fortune Casino review tackles. It gives you a much-needed insight so you can make an informed decision.

Points to note about Ruby Fortune Casino include:

Impressive gaming catalogue

Ruby Fortune offers over 500 popular games to their players. Thanks to the cutting-edge technology employed by Microgaming, the graphics, audio-visuals and animations of the games are of outstanding quality.

They have a wide selection of both slot and table games which consist of classic games and several variants of popular games. Video poker lovers also have different games to choose from. Each of them come with their own different set of rules and pay tables all exclusive to Microgaming Software.

Apart from the conventional casino games, Ruby Fortune Casino features games based on popular titles in entertainment and pop culture. This includes themed slots named after Game of Thrones and even Playboy.

• Blackjack
• Reel slots
• Roulette
• Baccarat
• Progressive slots
• Video poker
• Jackpots
• Live dealer games

Bonuses and promotions

Ruby Fortune Casino offers a mouth-watering $750 welcome bonus centred on your first three deposits. Once you register and make your first deposit, your bonus is activated.

• On your first deposit, you receive a 100% match bonus up to $150
• On your second deposit, you receive a 50% match bonus up to $200
• On your third deposit, you receive a 25% match bonus up to $400

VIP programmes

Apart from the welcome bonus, Ruby Fortune Casino has a loyalty package in store for regular players. You earn Club Points as you make real money bets. For every $10 you gamble, you earn 1 club point. These points can be redeemed for casino cash. Once it gets to 1000 points, you can exchange the points for $10 in bonus cash.

This is subject to some playthrough requirements before it can be cashed out. The contribution table for earning points favours slots players as opposed to blackjack players.

The casino also has an exclusive VIP programme. The more points you earn, the higher your VIP status. The levels are:

• Bronze
• Silver
• Gold
• Platinum
• Diamond
• Privé

The VIP status comes with numerous perks including:

• Increased card limits
• Personal account manager
• Exclusive VIP weekly newsletter
• Exclusive events
• Faster withdrawals
• VIP tournaments

Ruby Fortune Sister Casinos

There are so many other casinos like Ruby Fortune. These set of genuine casinos are known as Ruby Fortune Casino sister sites. The main reason they are called Ruby Fortune sister casinos is that they share the same games, bonuses, features and management.

Here are the Ruby Fortune sister casinos:

Ample banking options

Ruby Fortune Casino ensures that the details of their players are kept safe and secure by employing advanced 128-bit encryption. It scrambles data as it is transmitted to the casino server without detection by third parties.

The casino accepts deposits from all major credit and debit cards, bank transfers, e-wallet services and prepaid vouchers. Their withdrawal process is simple and straightforward. The maximum withdrawal is $5000 weekly. Withdrawn funds have a 48-hour wait period before they are approved by the casino.

Deposit options

• Neteller
• MasterCard
• Visa
• Skrill
• EcoCard
• PaySafeCard
• InstaDebit
• PayPal
• eCheck
• Entropay

Withdrawal options

• Skrill
• EcoCard
• Visa
• Neteller
• MasterCard
• Direct bank transfer
• PayPal
• Entropay

Impressive software

Ruby Fortune Casino makes use of the trailblazing gaming technology provided by Microgaming software. Microgaming is the first software provider in the online casino industry and The Palace Group casinos were one of their first licensees.

Ruby Fortune Slots

The software company is known for developing remarkable casino games that are unique, transformative and have fast gameplay. All their games are developed in compliance with the highest casino quality standards. The software is updated from time to time constantly to improve the quality of the games and rid them of bugs.

Microgaming allows their players access Ruby Fortune games via the download platform or using the instant play feature. Using the download feature grants you access to all the suites of games available in Ruby Fortune Casino. Players who would rather not download space-consuming, third party software into their PC can use the Instant Play feature. They access the games using a standard browser.

Interactive site

The user interface of Ruby Fortune Casino website is quite simple and friendly. It was one of the first online casino sites to introduce multiple language options in a bid to appeal to non-English speaking players.

The website is translated into multiple languages so players can read the promotions and terms in their native language. As of today, the site is available in over 10 languages including:

• Greek
• Spanish
• Italian
• Swedish
• Brazilian Portuguese
• Norwegian
• French
• Finnish
• Portuguese

Ruby Fortune Casino also has several tools for players who are battling gambling addiction. They include setting a deposit limit, self-exclusion, and self-assessment tests. The casino provides links and information which espouse responsible gambling.

Ruby Fortune Canada

Customer support

Ruby Fortune Casino has outstanding customer service. Even if you don't find the casino impressive, you have to agree that their customer support is one of the positive things about the casino. Their customer care team is made up of multilingual and professional representatives. They can be contacted via phone calls, emails and the live chat feature.

The telephone numbers are toll-free for most jurisdictions and the live chat portal connects players to customer support 24/7. The team makes a good effort to resolve whatever issues the player may have.

Because the most common request they get has to do with forgotten passwords, Ruby Fortune Casino provided a direct link with which players can securely change their passwords.

Efficient mobile casino

Most gamers are switching to mobile devices for the sake of convenience. Competitive casinos are aware of the importance of having a fully functional mobile casino. They know that mobile phones are an inseparable part of the future of online gambling.

Ruby Fortune is one of such casinos with an efficient mobile casino. Their mobile casino is easy to use and is compatible across all mobile devices. The games are optimised for a smaller screen and some of them are in HD providing an entertaining and animated gaming experience.

Licence and fairness

Ruby Fortune holds licenses from the Kahnawake gaming commission and the Malta Gaming Authority. They are trusted and vigilant international internet gambling regulators. These bodies enforce policies that foster fair play and protect players' interests. Players can contact them with their complaints if the casino does not see to it that their concerns are amicably resolved.

Ruby Fortune Casino ensures their players get a fair game. All their casino games are tested by eCOGRA for fairness every month. The full reports are made public for everyone to read at the bottom of the site. They also display the previous month's payout percentages for each of the games. This demonstrates that they are fair and their operations are transparent.

Shortcomings of Ruby Fortune Casino

This Ruby Fortune Casino review is unbiased and seeks to reveal both the good and the mediocre. Some of the shortcomings of the casino that their players complain about include:

Increase in wagering requirement

The wagering requirements offered at Ruby Fortune Casino are on the high side. They had a wagering requirement of 40%. Even that is quite hard to get as there are terms and conditions attached to it.

They recently increased it to 50% which is excessive. Wagering the first bonus is difficult and makes withdrawal unlikely. Most times, players abandon it altogether, forfeiting their bonus which is exactly what the operator wants. This new increment is quite discouraging to newbies and makes the casino come across as tight-fisted and self-serving.

Unresolved player complaints

On online forums and review sites, countless aggrieved players claim to have been robbed of their winnings by Ruby Fortune Casino. Some claim that the casino went as far as shutting their accounts down after they won a significant sum.

Apart from players, several affiliate sites have blacklisted Ruby Fortune Casino for reneging on their agreement. This is not a good look for the casino.

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Complicated bonuses

The bonuses offered by Ruby Fortune Casino are complicated and come with a lot of terms and conditions. To claim their bonuses, you will have to deposit a lot of money. This includes their welcome bonus of $750. Also, they have challenging terms and conditions that discourage players from participating in their promos.

Still doubting if Ruby Fortune is Casino is legit? It is. It belongs to a network of reputable casinos so you can be sure that your hard-earned money is safe. There are few places it needs to improve but if you can overlook them, you are in for a great ride.